Mal was a forum op and was in charge of customer service for Erfworld. I paid him monthly for that, plus phone expenses.
Just before Christmas Eve, I spent 2 days writing about 50 personal emails of apology to customers who would not be getting their Christmas orders on time, because Mal had sent them to the warehouse too late.
I heard from a lot of people that those orders were showing up right after Christmas, so I thought the situation was in hand. But in January, some of those people I'd apologized to then emailed to say they still had not gotten their orders. We checked, and the warehouse said they NEVER got more than a hundred of the Christmas orders.
When I asked Mal about what happened, he told me he had saved the orders as a draft and never sent them. But there was no such draft email in the account. It was not in the trash, and the trash had not been emptied. He lied to me.
At the time, he was on his final probation after a year of repeatedly failing to do his job, sometimes for weeks at a time. A lot of regular Erfworld fans had their orders screwed up or delayed because he simply wouldn't do what he was responsible for. Mal's a young guy with personal problems, and we were friends. The job was the only thing keeping him from homelessness at times. So I kept giving him new chances.
The chances run out when you lie to me. So Mal is gone. Linda will be handling customer service and orders, and I am looking for a new mod or two.